Chase Cross Florist – Online Flower Delivery Terms and Conditions

Introduction

These Terms and Conditions (the "Terms") govern the use of the e-commerce site and online flower delivery services provided by Chase Cross Florist. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before ordering. These Terms apply to all customers ordering for delivery in Chase Cross and the surrounding areas we serve.

Our Services

Chase Cross Florist specialises in the creation and delivery of floral arrangements and related gifts. Our online platform enables customers in Chase Cross and neighbouring locations to place orders for delivery to designated addresses within our delivery area.

Order Process

You can browse our website for available products and select desired items for purchase. Once selected, you will proceed to the checkout page where you will be required to provide delivery information (including recipient’s address and desired delivery date) and any special instructions. Before completing your order, please confirm all relevant details as Chase Cross Florist cannot be held liable for any incorrect or incomplete information provided by the customer.

Upon submission and payment of your order, you will receive a confirmation email with your order details. This email constitutes acknowledgement of receipt, but acceptance and fulfilment of your order is subject to: product availability, suitable delivery dates/times, and compliance with our Terms. If we are unable to fulfil your requested delivery date or chosen product (for example, due to supply issues or high demand), we reserve the right to substitute with items of equal or greater value, or to contact you to arrange an alternative solution. Orders can only be accepted for delivery within Chase Cross and our defined local delivery area.

Payment Terms

All prices for products and delivery charges are clearly displayed on our website and are quoted in British Pounds (GBP), inclusive of applicable VAT unless otherwise noted. Payment must be made at the time of ordering using one of the accepted payment methods as indicated at checkout. We do not accept payment by cash on delivery or instalment plans through our website.

Payments are processed securely through a third-party payment provider. We take reasonable care to ensure your details are handled safely, but we cannot be held responsible for any losses incurred as a result of unauthorised third-party access unless such breach is due to our direct negligence.

Order Changes and Cancellations

If you wish to make changes to your order (including amending delivery addresses, dates, or personal messages), please contact us as soon as possible. We will endeavour to accommodate your request, provided your order has not yet been prepared or dispatched. Changes requested after preparation or dispatch may not be possible, and you may incur additional charges if the order must be remade or redelivered.

You have the right to cancel your order for standard (non-customised) flowers at any time up to 24 hours before the scheduled delivery date. To cancel, please notify us as early as possible. Cancellations received less than 24 hours before the expected delivery time may not be eligible for refund if the preparation of your order has already commenced.

Custom designs, special orders, or products prepared to your unique specification are exempt from cancellation once the crafting process has started, except in cases where materials have not yet been purchased or significant preparatory work has not begun.

Substitutions

Due to seasonal availability and fluctuations in stock, certain flowers, containers, or accessories may not always be available. When this occurs, Chase Cross Florist reserves the right to substitute with similar items of the same or greater value and quality to maintain the standard of your order. We will do our best to retain the style, theme, and colour scheme as shown in the product description. Substitutions will not reduce the overall value of your purchase.

Delivery Policy

We aim to deliver your order on the date requested at checkout. However, delivery times are estimates and may differ due to factors outside our control such as traffic, adverse weather, or supply issues. Our delivery service is available throughout Chase Cross and the surrounding areas as described on our website. Orders requiring delivery to areas outside our published delivery zones may be declined or subject to different terms.

It is your responsibility to ensure the recipient’s address details and contact information are accurate and up to date. We shall not be liable for orders delayed or unable to be delivered due to incorrect recipient details or where the recipient is unavailable to receive the flowers. Where possible, we may attempt redelivery or leave flowers in a safe location or with a neighbour, at our discretion. If no alternative can be arranged, you may need to collect the item from our premises.

Non-Delivery, Damaged or Faulty Products

In the event that your flowers are not delivered within the agreed timeframe or arrive in an unsatisfactory condition, you must contact us within 24 hours of the expected delivery or receipt of flowers, providing photographic evidence where applicable. We will investigate the matter and, if appropriate, will arrange for replacement, redelivery, or refund, at our discretion. Complaints received later than 48 hours after delivery may not be eligible for redress.

Product Care

Upon delivery, floral products are perishable and require prompt care for longevity. Clear care instructions may be provided with your order. Failure to follow these instructions may affect the life span of the flowers, and we cannot accept liability for diminished quality as a result. Once delivered, the responsibility for ongoing care transfers to the recipient.

Limitation of Liability

We take care to ensure orders are prepared and delivered to high standards. Chase Cross Florist’s liability to you in connection with any order will not exceed the total value of that order, including applicable delivery charges paid. We will not be liable for any indirect, special, or consequential loss or damage resulting from the use of our products or services, including but not limited to, loss of business, loss of goodwill, or loss of opportunity.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited by applicable law.

Force Majeure

Chase Cross Florist is not liable for any delay or failure to perform any of our obligations under these Terms if such delay or failure is due to events or circumstances beyond our reasonable control, including but not limited to, strikes, natural disasters, epidemics, supply chain disruptions or governmental restrictions.

Privacy and Security

We process your personal information in accordance with applicable UK data protection law. Your details are only used for the purpose of processing and delivering your order and will not be shared with third parties unrelated to this process, except when required by law. For more information, please refer to our Privacy Policy available on our website.

Intellectual Property Rights

All website content, including photographs, designs, logos, and text, remain the property of Chase Cross Florist or our licensors. Such content may not be used, reproduced, or exploited without our explicit written permission.

Amendments to the Terms

We reserve the right to update or modify these Terms at any time. The most recent version will always be available on our website. Your continued use of our site and services after changes signifies your acceptance of the amended Terms.

Governing Law and Jurisdiction

These Terms and any agreement between you and Chase Cross Florist are governed by the laws of England and Wales. You and we agree to submit to the non-exclusive jurisdiction of the courts of England and Wales regarding any disputes arising from these Terms.

General

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed, and the remainder of the Terms shall remain in full force and effect. Waiver of any breach or failure to enforce any provision does not constitute waiver of any subsequent breach or default. No person other than the customer and Chase Cross Florist has any rights under these Terms.

Contact and Customer Support

If you have any questions concerning these Terms or require assistance with your order, please contact our customer support team using the details provided on our website. We endeavour to respond to all queries promptly and to resolve any concerns to your satisfaction.

Applicability

These Terms and Conditions apply to all transactions involving Chase Cross Florist’s online flower delivery service in Chase Cross and the surrounding areas acknowledged on our website. By placing an order with us, you confirm your acceptance of these Terms as they stand at the time of ordering.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chase Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chase Cross.

For assistance with orders, returns or account queries, please fill out the Contact Us form.