Returns, Refunds & Complaints Policy at Chase Cross Florist

Our Fresh Flowers Guarantee in Chase Cross

At Chase Cross Florist, we pride ourselves on delivering only the freshest flowers to households and businesses throughout Chase Cross and the surrounding areas. As your trusted local florist, we guarantee that every arrangement arrives in peak condition, reflecting both our commitment to quality and your satisfaction.

Damaged-on-Arrival and Product Issues

While we take every precaution to ensure your flowers arrive in perfect condition, rare incidents can occur during transit. If your flowers or goods arrive damaged, please notify us as soon as possible—ideally within 24 hours of receipt. We kindly request you provide details and a photo of the damaged product to help us assess and resolve the issue swiftly. Our team will always prioritise a prompt and fair solution for you.

Freshness Window & Quality Commitment

Your satisfaction is our top priority. We promise a freshness window of at least 5 days from delivery, with flowers carefully selected for their longevity and vibrancy. To enjoy your blooms for as long as possible, please follow the included care instructions. Should your flowers not meet our freshness standards within this window (excluding factors beyond our control, such as improper care or environmental conditions), please get in touch so we can put things right.

Refund & Replacement Options

If your order does not meet our usual high standards—be it due to damage, significant wilting on arrival, or issues within the freshness window—we offer both refund and replacement options. You may request either a full or partial refund, or choose to receive a replacement bouquet at the next available delivery slot. Refunds will be processed via your original payment method. Our team will guide you through the process to ensure your satisfaction remains at the heart of everything we do.

Complaints Process

We are committed to maintaining our reputation as a reliable and caring local florist in Chase Cross. If you are dissatisfied about any aspect of your experience, please contact us with as many details as possible regarding your order and the nature of your complaint. We treat all complaints with urgency and respect, aiming to resolve most issues within 48 hours. Our management team reviews each concern personally, ensuring that the outcome reflects both fairness and our high standards of customer service.

Trusted Local Service

Chase Cross Florist has built lasting relationships with our community, delivering quality flowers and attentive service across the area. We thank you for choosing us and look forward to honouring your trust—whether it’s to celebrate life’s special moments or to brighten everyday occasions.

For further assistance, please reach out to our customer service team. We are always here to support and serve our valued local customers.